Shipping policy
Shipping Policy
Last updated: August 19, 2026
At Aerisyn, we work with trusted third-party suppliers and fulfillment partners, including CJ Dropshipping, to process and ship your orders.
Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.
Please note that processing times may be longer during holidays, sales, or periods of high order volume.
Shipping Times
Shipping times vary depending on the destination, shipping method, product, and fulfillment location.
Estimated delivery times are generally:
- United States: 7–20 business days
- Australia: 10–25 business days
These are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside of our control.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email.
Please allow a few days for tracking information to update after shipment. Some tracking numbers may not show movement immediately.
Aerisyn is not responsible for delays caused by customs or local authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you enter an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed once the order has been processed or shipped.
If an order is returned because of an incorrect address, additional shipping costs may apply.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package appears to be delayed, please first check your tracking information for the latest update.
If your tracking indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, or your local delivery carrier.
Aerisyn is not responsible for packages that are confirmed as delivered or stolen after delivery.
Shipping Delays
While we work to provide accurate delivery estimates, unexpected delays can happen.
Aerisyn is not responsible for delays caused by:
- Customs processing
- Weather conditions
- Carrier delays
- Incorrect shipping information
- Holidays or high-volume periods
- Government restrictions
- Events outside our reasonable control
We appreciate your patience and understanding.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support.aerisyn@gmail.com
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
Thank you for shopping with Aerisyn!