Refund policy

Refund & Return Policy

Last updated: August 19, 2026

At Aerisyn, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible so we can help resolve it.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing parts, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- Any other information we may reasonably request

Depending on the situation, we may offer a replacement, resend, partial refund, or full refund.

Orders That Do Not Arrive

If your order has not arrived within the applicable delivery timeframe, please contact us so we can investigate the shipment.

Where appropriate, we may offer a replacement or refund after the shipment has been investigated and the applicable shipping carrier information has been reviewed.

Please make sure your shipping address is accurate when placing your order. We are not responsible for delays, losses, or returns resulting from an incorrect or incomplete address provided by the customer.

Change of Mind & Incorrect Orders

We do not generally offer refunds or replacements because a customer changes their mind, orders the wrong product, selects the wrong variant, or simply does not like the product.

Please carefully review your order, product details, measurements, and selected variants before completing your purchase.

Returns

Please do not send products back to us without contacting us first.

If a return is approved, we will provide the appropriate return instructions. Return shipping costs may be the responsibility of the customer depending on the reason for the return.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed or shipped, cancellation may no longer be possible.

Refund Processing

Once a refund has been approved, the refund will be issued through the original payment method where possible.

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

Important Notice

Refunds, replacements, and returns are reviewed on a case-by-case basis and may require supporting evidence.

Our policies are designed to operate consistently with the policies and procedures of our fulfillment partners. We cannot guarantee a refund or replacement where the circumstances are outside the applicable fulfillment or shipping provider's coverage.

For questions about a refund or return, please contact us through our store's customer support.

Aerisyn